Privacy Policy
This policy explains how Cashly collects, uses, stores, and shares information when you request physical cash delivery through our service in Egypt.
1. Scope
This Privacy Policy applies to Cashly’s customer-facing app, website, support interactions, and order operations for requesting physical cash delivery. It covers information we collect directly from customers and information generated while an order is created, dispatched, delivered, cancelled, or supported.
2. Information We Collect
Account and contact details. We may collect your phone number, delivery name, and other contact details needed to create, confirm, and support an order.
Order details. We collect the cash amount requested, delivery address, area or neighborhood, service fee, timestamps, order status, cancellation history, and delivery notes.
Payment verification details. Because Cashly relies on InstaPay rather than in-app card processing, we may collect payment confirmation details, reference information, screenshots or proof supplied during support, and records showing when payment was verified.
Operational data. We may collect rider assignment details, partner shop pickup references, support tickets, issue reports, and internal notes needed to complete the service safely.
Device and usage data. We may collect technical information such as device type, app version, language, IP address, browser type, and event logs to secure the service and diagnose problems.
3. How We Use Information
Provide the service
We use your information to receive the order, calculate fees, dispatch a rider, coordinate pickup, confirm arrival, and complete delivery.
Verify payment
We use order and payment details to confirm that the operator received the correct InstaPay transfer before the rider releases cash.
Customer support
We use support history and order records to answer questions, investigate complaints, handle cancellations, and respond to fraud or safety concerns.
Security and improvement
We use logs and operational records to prevent misuse, improve delivery reliability, train teams, and evaluate service performance.
5. Data Retention
We keep information for as long as it is needed to operate the service, maintain business records, resolve disputes, investigate incidents, comply with legal obligations, and enforce our terms. Different categories of data may be retained for different periods depending on operational, legal, fraud-prevention, and accounting requirements.
6. Security
Cashly uses administrative, technical, and operational safeguards designed to protect customer information from unauthorized access, loss, misuse, or disclosure.
No system is completely secure, and we cannot guarantee absolute security. Customers should also protect their devices, phone numbers, and InstaPay credentials and should never send payment until the rider has arrived and the order details match.
7. Your Choices and Requests
You may request access to, correction of, or deletion of certain information, subject to legal and operational limits. To request account deletion, email abdoolly@gmail.com. We may keep records required for accounting, safety, fraud prevention, dispute resolution, or compliance even after a deletion request.
You may also choose not to provide some information, but that may prevent Cashly from accepting or completing your order.
Important payment note
Cashly does not ask customers to prepay in order to place an order. The core service flow is that the customer pays through InstaPay when the rider is physically at the delivery location and the order is ready to be handed over.
8. Changes to This Policy
We may update this Privacy Policy from time to time as the product, operations, or legal requirements change. When we do, we will post the updated version on this page and update the effective date shown above.
9. Contact
For privacy questions, data requests, or complaints, please contact Cashly through the support details made available in the official app or on the official website. For account deletion requests, email abdoolly@gmail.com.